MMX
Contact
Sales, partnerships, and technical evaluations share one intake address. Production incidents for contracted customers use a separate hotline — issued in your welcome pack.
Response expectations (business days, CET)
Sales & new evaluations: acknowledgement same day if received before 16:00; detailed reply within 2 days.
Severity-1 (contracted managed ops): 30 minutes to human acknowledgement on the incident bridge.
Sales & new evaluations: acknowledgement same day if received before 16:00; detailed reply within 2 days.
Severity-1 (contracted managed ops): 30 minutes to human acknowledgement on the incident bridge.
Offices & channels
Email: info@mmxcloud.ru — route all non-incident requests here.
Amsterdam
Herengracht 124
1015 BT Amsterdam
Netherlands
Hours: Mon–Fri, 08:00–18:00 CET · 24/7 for declared production incidents on managed SKUs.